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PSC Orders Utilities to Stop Disconnections for Non-payment Until Further Notice Due to COVID-19

Also halts late fees

The PSC has taken a number of steps to address the COVID-19 emergency, including halting disconnections for non-payment and fees for late payments. Customers are cautioned that these temporary measures do not relieve them of the obligation to ultimately pay bills in full.

The PSC also took a number of steps to relieve utilities of certain regulatory requirements during the COVID-19 emergency.

For details, read the PSC press release or the Order 3/16/2020.

Clarifying Order - 3/24/2020.

Clarifying Order - 4/16/2020.

Interest on Customer Deposits

Calendar year 2020, effective January 1, 2020, shall be:

1.66%

Frequently Asked Questions

Historical Information

Deposits Announcement

Water Loss Report

Commission investigation confirms water loss is a symptom of significant operational, managerial, and financial problems at smaller water utilities. The report outlines effective solutions.

KY PSC Water Loss Report (11/22/2019)

To File a Consumer Complaint

Call: 1-800-772-4636
File online

Current Rate Cases

2020-00196 West Daviess County Water District

2020-00195 Southeast Daviess County Water District

2020-00174 Kentucky Power Company

2020-00167 Ohio County Water District

2020-00160 Water Service Corporation of Kentucky

2020-00141 Hyden-Leslie County Water District

2020-00102 Sentra Corporation c/o Sentra Resources LLC

2020-00021 Farmdale Water District

2020-00020 Knox County Utility Commission

2019-00271 Duke Energy Kentucky, Inc.

2018-00376 Cannonsburg Water District

2018-00017 Martin County Water District

2017-00263 Kentucky Frontier Gas, LLC

Pipeline Safety Damage Prevention

PSC Records

For items not available online:
Request PSC Records

Recent Orders

More Orders

Case: 2020-00174 Kentucky Power Company - General Rates

Case: 2020-00085 Emergency Docket Related to the Novel Coronavirus COVID-19 - Administrative

Case: 2019-00443 Kentucky Power Company - Integrated Resource Plan

Case: 2020-00189 Breathitt County Water District - Purchased Water Adjustment

Electronic Filing

Latest Case Filings

Case	Last Filing
2019-00355	7/4/2020 1:56:45 PM	Edmonson County Water District
2019-00287	7/4/2020 1:13:11 PM	Green River Valley Water District
2020-00174	7/2/2020 3:57:10 PM	Kentucky Power Company
2020-00085	7/2/2020 2:26:01 PM	Regular - Company Not Assigned
2020-00216	7/2/2020 12:58:11 PM	Kentucky Frontier Gas, LLC

Case	Last Filing
2020-00191	7/2/2020 12:56:40 PM	New Cingular Wireless PCS, LLC dba AT&T Mobility, PCS
2019-00443	7/2/2020 12:50:34 PM	Kentucky Power Company
2020-00189	7/2/2020 12:31:38 PM	Breathitt County Water District
2019-00152	7/2/2020 12:22:55 PM	New Cingular Wireless PCS, LLC dba AT&T Mobility, PCS
2020-00197	7/2/2020 12:21:50 PM	West McCracken County Water District

More Case Filings

Tweets by @KYPSC

Public Meeting Presentation

Case: 2019-00271 Duke Energy Kentucky electric rate adjustment request

UTILITY RATEMAKING: The Kentucky PSC Process

PSC’s Proposed Regulations and Amendments to Regulations

PSC Regulations
The deadline for filing comments has been extended indefinitely.

Press Release

2020-05-08 - PSC Approves Renewable Power Agreements Between LG&E/KU and Two Corporate

More Press

Hearing Calendar

To view Hearing Calendar, click here

Kentucky Public Service Commission