Kentucky Public Service Commission

Order Entered: 1. This case is opened to investigate the alleged failure of Duke Kentucky to comply with KRS 278.160(2). 2. Within 20 days of the date of entry of this Order, Duke Kentucky shall submit to the Commission a written response to this Order identifying, subject to 807 KAR 5:001, Section 3(10) rules for redaction of personal information: a. All accounts receiving gas annual budget billing that had settle-ups calculated before January 4, 2022, for which billing was subsequently changed prior to the next yearly settle-up without customer request; b. All accounts receiving gas annual budget billing on or after December 1, 2022, for which billing was calculated based on anything other than customer’s usage multiplied by the rate in effect at the time of settle-up; c. All accounts receiving electric annual budget billing on or after December 1, 2022, for which billing was subsequently changed prior to the next yearly settle-up without customer request; d. All accounts receiving electric annual budget billing on or after April 1, 2022, for which billing was calculated based on anything other than customer’s usage multiplied by the rate in effect at the time of settle-up; and e. All accounts receiving electric annual budget billing on or after December 1, 2021, for which billing was calculated using a divisor of 12.