COVID-19 State of Emergency Alert -The Kentucky Public Service remains closed to the public without an appointment. Public participation in hearing will be via electronic means with limited in-person participation by parties. please see the PSC order here:

Kentucky Public Service Commission

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Contact information for the Public Service Commission

Consumer Services

Comments, questions or suggestions for the PSC? Contact Consumer Services at or by phone at 1-800-772-4636.

Complete an online Utility Complaint with Consumer Services: click here to file an online complaint.

Public Information Officer

To contact our Public Information Officer, e-mail

To submit a comment or ask about a case

Include the case number within the subject line of your email to the Public Information Officer and provide your full name and place of residence in the body of the e-mail.

NOTE Case-related comments submitted online or by other means while a case is in progress become a part of the official case record. All documents within a case record are publicly available online. Case-related comments submitted after a case has closed do not become a part of the official case record.

How to submit an open records request

Details on requesting public records can be found: Open Records

Web Site

Comments, questions or suggestions about the PSC Web Site? Contact our Webmaster at

Alternative formats

The Public Service Commission provides, upon request, reasonable accommodations and services necessary to afford an individual with a disability an equal opportunity to participate in all services, programs and activities. To request materials in an alternative format, contact us at 502-564-3940 or persons with hearing-and speech-impairments can contact the agency by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 1/800-648-6057. For TDD to voice, call 1/800-648-6056. Or you can e-mail us at