Consumer Information

Customer Rights to resolve any dispute with your utility

Consumer Frequently Asked Questions

To Resolve your Utility Complaints

Interconnection and Net Metering Guidelines

Roadmap to Utility Services in Kentucky

Holding Down Home Utility Costs

A Consumer's Guide to Telephone Service Programs for Low-Income Consumers

A Consumer's Guide to Telephone Charges

A Consumer's Guide to Pre-Paid Phone Cards

A Consumer's Guide to Telephone Slamming

How to Reduce Unwanted Telemarketing Calls

A Consumer's Guide to Understanding Natural Gas Prices

Managing Your Winter Natural Gas Costs

Planning For Higher Natural Gas Bills

A Consumer's Guide to Reading Electric and Gas Meters

Water: Why Isn't it Free?

Customer Choice Program