The Search box is a powerful tool for submitting queries. Here are some handy techniques for using the Search box.
Select a search scope
If it is displayed, use the list of scopes beside the Search box to adjust the range of your search. Narrowing the scope of a search lets you focus on likely sources for the information that you need. Instead of searching over a broad scope such as All Sites, try a more specific scope such as This Site or This List.
Type words to "find all"
When you type words in the Search box, your search returns content within the chosen scope that contains all of the words that you typed, in any order. For example, to find both words "apples" and "oranges," type apples oranges and click Search.
Enclose exact phrases in quotation marks
To find a specific phrase, enclose it in quotation marks ("). For example, if you want to find items that contain a parts order form, type "parts order form" in the Search box. Your search returns content within the chosen scope that contain this exact phrase.
Append file properties
Use properties to specify the name or type of file to return. For example, if you want to find Microsoft Office Word 2003 files that include the word "schedule," type schedule filetype:doc in the Search box.
Exclude certain search results
To exclude search results that contain certain terms, use a minus sign (-) before the term to exclude. For example, if you want to find items that include the word "expenses" but do not include the word "taxes," type expenses -taxes in the Search box.
NOTE: A query must include at least one term to find. Queries that consist only of terms to exclude will produce an error message.
Tips for using properties
As you type queries in the Search box, or on the Search Center site, you can enhance your results by searching on property values, typed in the form property:value.
Enclose a property value in quotation marks to find an exact match, or leave the value unquoted to find partial matches that begin with the letters that you typed. Values are not case-sensitive.
Search by filename
If the filename property is available for searches, type filename:"Budget" (with quotation marks) to find a file named "Budget.xls," or type filename:budget (without quotation marks) to find both "Budget_Current.xls" and "Budget_Next.xls."
Search by file type
Suppose that you are looking for budget spreadsheets that were prepared in Excel 2003. Append filetype:xls to your query to display only search results that are Excel 2003 workbooks.
Search on different properties
The search service interprets the space between terms that use different properties as an AND. For example, if you search on title:budget filetype:xls, your search will return only Excel 2003 workbooks with titles that begin with the word "Budget."
Search for alternate values for the same property
The search service interprets the space between terms that use the same property as an OR. For example, if you search on author:"Renee Smith" author:"Aldon Schwimmer", your search will return items that were created by either person.
If your admistrator has mapped properties such as "writer" or "e-mail" to the managed property "author," your results might also include content that contains these properties.
Exclude property values
To exclude content that is marked with a certain property value, use a minus sign (-) before the name of the property.
For example, if a "technology" property is available for searches, append -technology:mobile to your query to exclude content about mobile technologies from your search results.
NOTE: A query must include something to find. Queries that consist only of terms to exclude will produce an error message.
Problems with your Utility Service?
The Public Service Commission can answer your questions about your utility service and help you resolve your utility complaints that you have been unable to resolve with your utility.
FIRST, CONTACT YOUR UTILITY with your question. If the utility representative cannot resolve your problem, speak with the supervisor.
IF THE PROBLEM IS STILL NOT RESOLVED, contact the Commission's Consumer Services staff. The investigator will:
provide information about the Commission's rules and state laws,
contact the utility for information and documentation regarding your account, and
attempt to resolve your problem through discussion with the utility.
THE UTILITY WILL NOT DISCONTINUE YOUR SERVICE if you have a billing complaint pending before the Commission as long as you pay the undisputed amount of your bill and continue to pay your regular monthly bills.
IF THE PROBLEM IS STILL NOT RESOLVED, you may file a formal complaint and request a hearing before the Commission. The Consumer Services staff can provide you with the proper forms for filing a formal complaint.
CONSUMER SERVICE PERSONNEL STAND-BY READY TO ASSIST YOU with your questions by calling toll-free 1-800-772-4636 (press 1 when you hear the recording) between the hours of 8 AM and 5 PM, Monday through Friday. You may also contact the Commission by calling (502) 564-3940, fax us at (502) 564-1582, or by writing to us at P.O. Box 615, Frankfort, KY 40602
or click here to file an online complaint.
IF YOU HAVE A HEARING AND/OR SPEECH IMPAIRMENT and have access to a Telecommunications Device for the Deaf, you may have your call relayed to us by first calling 1-800-648-6056 (TDD only) or 1-800-648-6057 (Voice only).
NOTE: The Commission does not regulate the TVA supplied electric utilities, utilities owned and operated by units of local government (except for natural gas safety and certain wholesale water rates), sanitation districts, cable television companies, and bottled gas (propane) suppliers. We cannot help you with your complaints against these companies.